Privacy Policy
Last updated: 25 June 2026
We are committed to protecting your privacy and ensuring your personal data is handled responsibly. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, use our services, or contact us.
1. Who We Are
Jojo Lowery is a sole trading business providing Integral Development Coaching and Counselling services.
For the purposes of the Data Protection (Jersey) Law 2018, Jojo Lowery is responsible for the personal information collected and processed in connection with these services.
If you have questions about this Privacy Notice or how your personal information is handled, please contact:
Email: jojo@jojolowery.com
Website: www.jojolowery.com
2. What personal information we collect
As part of providing coaching and counselling services, we may collect personal information including:
your name and contact details;
information you provide when making an enquiry or arranging sessions;
information shared during coaching or counselling sessions;
notes relating to sessions, where necessary for professional practice and continuity of care;
payment and administrative information;
communications between you and us.
During the course of coaching or counselling, you may choose to share information about areas of your life such as your experiences, emotions, relationships, wellbeing, personal circumstances, or challenges you are facing.
Some information you share may fall within categories of sensitive personal information, including health-related information. We do not seek to collect unnecessary information, but recognise that such information may arise naturally through the therapeutic or coaching process.
Where there is a concern relating to immediate safety, risk of harm, suicide, safeguarding or the wellbeing of you or another person, it may be necessary to collect and share relevant information in order to respond appropriately.
3. How we use your information
We use personal information to:
provide coaching and counselling services;
understand your needs and support the work undertaken together;
maintain appropriate professional records;
communicate with you about appointments and services;
manage payments and administration;
meet professional, legal or regulatory responsibilities;
respond appropriately where there are concerns about safety or wellbeing.
4. Legal basis for processing information
Under the Data Protection (Jersey) Law 2018, we process personal information where it is necessary:
to provide the services you have requested;
to manage our professional relationship with you;
to comply with legal, professional or safeguarding obligations;
where you have provided consent, where consent is the appropriate basis;
for our legitimate interests in operating and improving our practice, while respecting your rights.
Where sensitive personal information is processed, including information relating to health or wellbeing, we apply additional safeguards and only process such information where necessary and appropriate.
5. Confidentiality and sharing information
Confidentiality is an important part of coaching and counselling work.
We do not sell or share your personal information for marketing purposes.
Information may only be shared where:
you give permission;
it is necessary for professional consultation or supervision (where applicable);
there is a serious concern about risk of harm, suicide, safeguarding, or the safety of you or another person;
we are required to do so by law.
Where possible and appropriate, we will discuss any need to share information with you.
6. How long we keep your information
We retain personal information only for as long as necessary and in accordance with professional, legal and insurance requirements in place from time to time.
This may include retaining client records and notes for an appropriate period after the end of our work together.
When information is no longer required, it is securely deleted.
7. Your rights
Under the Data Protection (Jersey) Law 2018, you have rights including:
the right to request access to personal information we hold about you;
the right to request correction of inaccurate information;
the right to request deletion where appropriate;
the right to object to certain processing;
the right to withdraw consent where processing is based on consent.
To exercise your rights, contact:
You also have the right to raise concerns with the Jersey Office of the Information Commissioner (JOIC):
Email: enquiries@jerseyoic.org
Telephone: +44 (0) 1534 716530
8. Keeping your information secure
We take appropriate technical and organisational steps to protect your personal information from loss, misuse, unauthorised access or disclosure.
No online system can be guaranteed to be completely secure, but we take reasonable measures to safeguard the information entrusted to us.
9. Cookies and third-party websites
Our website may use cookies or similar technologies to support website functionality and understand visitor use.
Our website may include links to third-party websites. We are not responsible for the privacy practices of those websites.
10. Updates to this Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our services, legal requirements or how we process information.
Updates will be published on this website.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:
Email: jojo@jojolowery.com